The purpose of our company is the best possible service to our customers. This e-shop enables both our customers and all Internet users to be immediately informed about the products offered by our company, as well as to make their purchases electronically.
Copyright and trademark
All the design of the pages of the website, the text, the graphics, the selection and the settings, are the intellectual property of our company and are protected according to the relevant provisions of the Greek law, the European law and the international conventions. All rights reserved, any text or image or trademark, are registered and used in this online store, with the permission of their respective owners.
DECLARATION OF PERSONAL DATA PROTECTION
In order to carry out any transaction through the online store of our company and to place orders for its products, the disclosure of some personal data of the customer will be requested. When placing the order, you will be asked for the full name, shipping address of the products, the billing address of the order (in case it is different from the shipping address), the invoicing details (in case an invoice payment has been selected), the a contact telephone number, your e-mail address and in cases where payment is made by credit card, the number, the expiration date of the card and the three-digit security code.
CAN MY DETAILS BE DISCLOSED TO THIRD PARTIES / OTHER COMPANIES?
- the delivery of the order at your place
- για επιβεβαίωση και ταυτοποίηση του πελάτη σε κάθε αναγκαία περίπτωση
- for confirmation and identification of the customer in any necessary case for new or alternative products offered by our company special offers and news of our site
- special offers and news of our site
SSL (Secure Sockets Layer) protocol is currently the global standard for the Internet to authenticate websites to Internet users and to encrypt data between Internet users and web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during its transfer. In addition, all information sent with SSL is protected by a mechanism that automatically detects if data has changed during the transfer. In addition, personal security is the password you provide when you sign up for www.travellerstore. eu. In order to present any of your personal information, the username and password must first be given. For this reason, you need to keep these items safe so that they do not fall into the hands of others. We also advise you to create a password using symbols along with alphanumeric characters.
Finally, remember that credit card information is not stored in the company’s storage media during the transaction. All transactions you make through www.travellerstore.eu are governed by International and European law, which regulates issues related to e-commerce, as well as the Law on Consumer Protection (Law 2251/1994), which regulates issues related to with distance sales.
MARKET ITEMS – AVAILABILITY – FEATURES
The products for sale, their characteristics, prices and available stock, are available at www.travellerstore.eu and are accessible to all. Users can search for more information about each product by clicking on the product icon. Our company guarantees the timely information of the customers about the availability or not of the products, but does not bear any responsibility for their availability.
Our company makes every effort every day to provide all the required information for each product (technical characteristics, prices, etc.). However, in order to reduce any errors, we would recommend that before any completion of your purchase, you contact us in cases where the prices or any other feature of the product is beyond the usual and reasonable. The prices listed in the relevant catalogs next to each product, there is the price which includes the current VAT. In some areas of Greece for which reduced VAT rates apply and if your purchase is made with an invoice, the prices of the products are lower than those listed during the reduced VAT. Our company reserves the right to adjust the prices of its online store, without being obliged to inform the consumer public.
PRODUCT ORDER AND CONSUMER PROTECTION
Orders through the online store www.travellerstore.eu are concluding distance selling contracts, which are governed by the legal framework of Law 2251/1994 (as it is valid today) and the amendments referred to in Presidential Decree 131/2003 (Government Gazette A ‘116 / 16.05.2003) and Decision 31619 Government Gazette 969 / 22.3.2017 as well as the adaptation of Greek legislation to Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011, on consumer rights, amending Council Directive 93/13 / EEC and Directive 1999/44 / EC of the European Parliament and of the Council and repealing Council Directive 85/577 / EEC and Directive 97/7 / EC of the European Parliament and of the Council, published in the Official Journal of the European Union, number L 304 of 22.11.2011 as it entered into force on 13/06/2014.
The user has the right to conclude a valid order through the online store, as long as he is legally competent in compliance with the provisions of the Greek Civil Code (if he has reached the age of eighteen and is not in legal aid regarding the conclusion of a sales contract). Orders can also be placed by legal representatives of legal entities. Our company reserves the right to demand the return by the supervisor or guardian of any orders that will be made by legally incompetent persons.
ORDERING THROUGH THE ONLINE STORE
In order to place an order in our online store, the following are required:
- Filling in the special form with the necessary information for concluding the sales contract.
On all the pages of the online store www.travellerstore.eu and next to each product available for purchase, there is the button to add to the shopping cart. Navigate to our online store and add to your cart the products you wish to buy.
To continue your shopping, select from the main categories, the one that contains the next item you are looking for and add it to your cart as well. When you have completed the process of adding products, press the “Go to checkout” button. In order to be able to order it is not necessary to be a member of the online store www.travellerstore.eu, but we would advise you to become a member, as the whole process will be much easier in any future use of our online store. Fill in the form with the username and password you stated during your registration and select “LOGIN” in the membership area. If you are not a member, press the button create a new account and fill in an active e-mail account on the new member registration form. The e-mail that you will declare must exist because our communication will be done through the e-mail that you have stated during your registration.
Even in case you do not become a member, you will be asked for personal information such as: invoicing and ordering address, e-mail, contact phone, information necessary for the conclusion and completion of the contract between the two parties.
The order is completed in 5 steps:
- Identification (Ability to log in, register or continue as a guest)
- Billing and shipping address
- Select shipping method
- Choice of payment method
- Confirmation and registration of the order
In case of any pending issue in your order, we will contact you at the details you have stated to us.
In case you do not receive a relevant confirmation e-mail or notification by phone, it is your obligation to inform us without delay, as there may be a problem with the contact information you have provided. Our company does not bear any responsibility in case you have entered your contact details incorrectly, as a result of which it is not possible to communicate with you.
Payment methods are explicitly mentioned on the order completion page.
Force majeure: If for reasons of force majeure (eg bad weather, strikes, etc.) it is not possible to deliver the products to you within the prescribed time we will inform you by phone or e-mail, in order to tell us if you wish, under these conditions, the completion of your order. Our company does not bear any responsibility for any situation that is beyond its own fault and will do everything humanly possible for your best service.
In cases where you have placed an online order and upon receipt you find that one or some products are missing from the total order, please contact us to arrange all the required details and we will send you the products you did not receive without any additional charge .
Modification of the present terms: Our company reserves the right to modify or renew the terms and conditions of transactions. It undertakes the obligation to inform this text for any change or addition to the terms.
In case of non-receipt of the ordered goods (and if a long time has passed since the registration of the order), please contact our company. For your best and fastest service, we would recommend you to mention the special order code that has been sent to the e-mail address you stated during your order.
According to Directive 2013/11 / EC, which was incorporated into Greek legislation with JM 70330/2015 and Decision 31619 Government Gazette 969 / 22.3.2017 (article 8), the possibility of electronic resolution of consumer disputes is provided with the Alternative Dispute Resolution procedure in the whole of the European Union. If the Customer has a problem with a purchase made from the Online Store and resides in the EU he can use the website https://ec.europa.eu/consumers/odr/main/index.cfm for out-of-court settlement of the dispute.